Refunds / Returns

Do not trust anybody offering the sale of ZetaComposites parts - the ONLY place to order our parts is here on ZetaComposites.com. NO EXCEPTIONS.

Refunds, Returns, and our Moneyback Guarantee

Please live chat or email us to ask about turnaround times for the part(s) that you are interested in ordering. . We have the largest catalog of carbon parts online - over 50+ employees and 4 global shipping centers - all parts, for all makes and models, shipped to all countries of the world will vary in lead time. 

If you are given a lead time and your order hasn't arrived on time, your order and money is insured by our refund policy - meaning you are automatically protected by our policy and will be issued a full refund. If you want to wait for your item, but there are severe delays (global shipping delays, pandemics, postage strikes and more) you will still be protected by a 100% free cancellation anytime after the window closes.

If you receive the wrong item from our warehouse, a replacement or refund will be issued.

If your item arrives with damage, an exchange or compensation will be arranged, to the customer's choice.

If you are not satisfied with your item for reasons outside of our product policy, you are protected by our return guarantee as long as the item is in unused and original condition.

 

 

Cancellations

While we understand, we cannot guarantee cancellations for reasons including but not limited to; 
"ordered elsewhere"
"vehicle repossessed/totaled/sold"
"needed it by x date" 

Do not worry about cancellation fees if you want to change address, item color / weave or model. There are no fees for order modification, our customer service staff is happy to help, as long as its not too late.

Cancellation Request - 10% Transaction Fee. We do not want to charge this fee, the payment platform does not refund us transaction fees, so they are relayed to the filer.

Many of our parts are made to order. In order to keep costs down as much as we can for the community, we make our larger parts to order. Some parts are often kept in stock. Feel free to contact us before placing your order.

 

 

Chargebacks and Disputes, and Legal;

Chargebacks are first handled via dispute with the customer's payment platform. If a resolution is not reached, chargebacks are pursued in small claims court in the customer's state of residence, in their respective county court. 

Inquiries which are disputed in small claims court include but not limited to; 
- Ordering a custom item with an extended lead time and claiming failed delivery before the promised delivery window. 
- Claim of quality, delivery, or product description failure.
- Use of product leading to damage or loss.
- Claims on a similar item from a different brand / on a different car, and more. 
- Disputes filed without contacting customer service first, which can be handled as claims of theft.
- Disputes filed in attempt to circumvent cancellation / restocking fees for custom items.

Cancellation on Custom Orders Before Promised Production Window Expiration;
If a CUSTOM order's (steering wheel, replacement interior parts, hoods, fenders, trunks + more) charge is reversed before the stated production window has expired, the item will be converted into a Cancellation Package, which represents the portion of work and materials already committed to your order.

The Cancellation Package may include:

  • Documentation of the order and production process,

  • Design or specification records related to your part,

  • Material samples or related components purchased for your order,

  • A cancellation certificate confirming the change of your order status.

This package will be shipped to the customer’s provided address and considered fulfillment of the order under these terms.

By checking the "disclaimer" box on the product page, the customer agrees to these conditions, including the conversion of their order into a Cancellation Package if they dispute the transaction before the agreed production window is complete.

If the delivery window expires, we will refund your order as per our policy.