Refunds / Returns

ANYBODY OFFERING OUR PARTS IS A SCAM - THANK YOU FOR BRINGING THIS TO OUR ATTENTION. ZETACOMPOSITES.COM IS THE ONLY PLACE TO ORDER - PERIOD!

Quality Control

We strive for presentable, quality parts. Everything is carefully crafted and we do our best to create a presentable product.

Large carbon parts or complex shaped parts are subject to small imperfections.

These small imperfections include but not limited to air bubbles, swirls, waves, drips, potential "nicks" and more. As much as we try to prevent these, sometimes they are unavoidable due to the complexity of the manufacturing behind said parts with complex shapes, weaves, recesses, and sizes.

We guarantee that you will receive a product which passes inspection and is marked eligible for show or use quality. 

Chargebacks and Disputes

Chargebacks are first handled via dispute with the customer's payment platform. If a resolution is not reached, chargebacks are pursued in small claims court in the customer's state of residence, in their respective county court. A "right to cure" will be mailed to the customer to close the owed balance. If no resolution is reached, an in-person summons will be served by a third party.

Inquiries which are disputed in small claims court include but not limited to; 
- Ordering a custom item with an extended lead time and claiming failed delivery before the promised delivery window. 
- Claim of quality, delivery, or product description failure.
- Use of product leading to damage or loss.
- Claims on a similar item from a different brand / on a different car, and more. 
- Disputes filed without contacting customer service first, which can be handled as claims of theft.
- Disputes filed in attempt to circumvent cancellation / restocking fees for custom items.

NOTICE: If a chargeback is not ruled in the customer's favor, we can no longer provide a refund or a delivery.

Refunds / Returns

All customers are protected by our standard policy - you will either receive your product in the promised time frame window, or we will issue you a refund. If we fail to deliver your order, we will refund you. If you are not satisfied with a product, please email us and we will process a return request for you immediately. We are able to take returns on unused and original condition items. Please ask how long an item will take prior to ordering it, we cannot stress this enough. These are custom, handcrafted parts.

Please live chat us, email us, or text us at (626)-724-6483 to ask how long a part will take - we want to be transparent and communicative with you!

While we understand, we cannot guarantee cancellations for reasons including but not limited to; 
"ordered elsewhere"
"vehicle repossessed/totaled/sold"
"needed it by x date" 

Please ask us first and we will check to make sure we can get it done reasonably quick for you.

Do not worry about cancellation fees if you want to change address, item color / weave or model. There are no fees for order modification, our customer service staff is happy to help, as long as its not too late.

Cancellation Request - 10% Transaction Fee. We do not want to charge this fee, the payment platform does not refund us transaction fees, so they are relayed to the filer.

Custom Item Cancellation Request - 50% Recycling Fee.

Most items are ready in a week, others can take up to a month, and very rarely, highly customized items for certain makes and models can take up to 90 days.

Many of our parts are made to order. In order to keep costs down as much as we can for the community, we make our larger parts to order. Some parts are often kept in stock. Feel free to contact us before placing your order.

Installation, Customization, and Fitment:

Carbon fiber parts are made from a different material than OEM parts. While they are made from OEM moulds, the process for carbon fiber large part production will always slightly change the position of tabs, holes, and other non-interfering features. Installation may require widening your factory holes, adjusting angles, and removing certain factory frames / panels / blockages. Even though the tabs and holes are in the same places as your OEM ones, because the part is made form an entirely different material than factory (factory is often aluminum, steel, or plastic) installation can require some slight modification. Our parts are test fitted prior to shipment, and made from factory parts, therefore our fitment will be proper. However, with various makes and models, there are multiple submodels which can have differences. For example, the trunk on an ecoboost might have slighly different spoiler mounting holes than on a Gt500. Installation may require using screws, drilling new holes, or sanding certain parts for precise fitment. We promise that we will get it as closely as possible. Of course, some parts are a 5 minute direct replacement, however others might take some extra effort. Tabs are often integrated into the design and could be a tad bit off from factory ones, requiring small modifications for fitment. Bodywork or special modification may be required for ideal fitment perfection on certain items, please keep in mind when considering your order. Gaps in fitment are optimized for STOCK vehicles. If you have modifications in your engine bay, fenders, bumpers, or more, the buyer is responsible for the custom modification to make parts fit. Please be advised prior to purchase. Inquire for specifics : We guarantee a panel gapping less than 1/3 inch on most hoods, trunks, large parts. Interior parts can have a leniency gapping of up to 3/8th of an inch depending on the parts. 

DAMAGED ITEMS

Please inspect your package as soon as you receive it. If you drop or damage your part during your transportation or installation of it, we cannot issue you a replacement. This is why your package must be unboxed and inspected within 24 hours of receiving either by you or someone at your address. FREIGHT DELIVERIES FOR HOODS, FENDERS, AND MORE; inspect your part with the truck driver on site, after your scheduled delivery. If you notice any shipping damage to the item, please write "damaged" on the sign off sheet and reject the crate. We will organize a replacement for you immediately. Please make sure to inspect everything thoroughly to make sure you NOTICE any possible damage so no issues arise afterwards. If your product was delivered and 24 hours have passed, we cannot help you get a replacement. We NEED documentation of the package—do not throw away your packaging. You must make your first contact attempt during this period. Please be present during delivery so you can make sure there are no damages to your parts. If there are, you must let us know within 24 hours, thank you.

WARNING: California Proposition 65: These products can expose you to chemicals including Styrene, which is known to the State of California to cause cancer, and Bisphenol A which is known to the State of California to cause birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.

LEGAL USE

ZetaComposites parts offered on our website are for off-road use.

All items sold by ZetaComposites are under the use responsibility of the user. 

Legality of products is the user's responsibility for their designated region's laws.

ZetaComposites does not take any responsibility for installation, modification, or injuries from the use of our products. We are responsible for the sale and exchange of the item, the use is and functionality is the responsibility of the user. User must analyze risks associated with products, whether it be airbag (driver and passenger) decorations, or light weight hoods which we recommend to pin with hood pins.

By placing an order on ZetaComposites.com, customer agrees to all the above.