Shipping and Receiving
How long do orders take?
With over 1000+ product variations on our website, all items have varying turnaround times. Some items take 1 week, while other items can take up to 90 days. Please contact our live chat to ask about turnaround times for the item(s) you are considering for your vehicle.
What shipping carriers do you use?
Depending on the item you order, your location, and other factors, we ship with UPS, USPS, FedEx, DHL, your country's public postal service, SF, Alibaba Logistics, 4PX, and an extensive network of freight forwarders and ground truck delivery services such as XPO.
Tracking Stuck On "Label Created"
Do not be alarmed--your item is moving through our shipping system. In order to ship globally and efficiently, we have our own shipping services who will move your product from our manufacturing facility to your local delivery service such as FedEx or UPS.
Due to this, a tracking number can stay on "label created" for around 10 days--do not worry, this is normal. Once FedEx or UPS local to your region scans it in, they will deliver it 2-4 days later. 2 weeks is a standard timeframe for shipping.
I haven't received a tracking number yet.
Your product is either in the manufacturing stage or is in transfer between our multiple warehouses.
US Customs or Other Customs Shipment Seize
Please note that due to new regulations implemented by the current administration regarding tariffs and import laws, certain steering wheels and airbag covers may be seized by customs, leading to a non-updating tracking number. Rest assured, if this occurs, we will immediately (accelerated) rebuild your order within a few days and reship it with a different courier. Our shipping agents will handle the inquiry and take care of it for you ASAP.
Damaged Shipments & Receiving
At ZetaComposites, we package items carefully to ensure shipments arrive in the condition they were released. Unfortunately, occasionally damage may still occur due to careless handling by shipping companies during the item's journey to you.
All shipping damage claims must be submitted within 24 hours of delivery. There are two types of delivery damage. First is small packages, with carriers such as FedEx, UPS, DHL, or government post. Second is freight packages, including items such as hoods, trunks, fenders, and more. Freight crates can be inspected with the driver present. Small packages will often be dropped off non-signature required. For both packages, please;
- photograph and observe the crate upon unloading for any visible signs of damage
- photograph each side of the box, including a close up of the label
- carefully unbox the item and inspect for damage (please ensure DAMAGE, NOT small visual blemishes from manufacturing)
- photograph damaged areas of the product + photo with the full product in the frame
- retain all packaging materials and product, do not dispose of anything
For large freight crates; if you identify any damage during inspection, please write "damaged" on the sign off sheet with the truck driver. Unnoted damage claims cannot be accepted for freight deliveries. If the driver does not allow you to inspect the crate upon delivery, please write "DRIVER REFUSE INSPECTION" on the sign off sheet.
If a delivered crate is noticeably and severely damaged (multiple punctures, broken wood), please write "DAMAGED" on the sign off sheet.
Finally, submit all damaged claims by
- replying to your order confirmation email
- emailing info@zetacomposites.com
- emailing our contact page along with your order number
Our agents will get back to you within 48 hours - please note, we can be very busy and every email is treated with the utmost attention, so we will check in detail for you.
Thank you!